Back office agents (m/f)
Persian speakers Datum: 11.09.2018
Location: Berlin, BE, DE, 13629
Company: Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin
We are Arvato! We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Drawing on profound experience and know-how we deliver numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or ask a question about a purchase in an online shop, there is a good chance that we provide this service behind the scenes.
On the phone, by e-mail, live chat or via social media, we make sure that consumers and business clients are satisfied on five continents in more than 35 languages. But most important for our success are our 45,000 employees at more than 100 locations, who add value for us and our clients as creative problem solvers. As part of the international Bertelsmann media group, we always pursue a long-term perspective.
Would you like to be part of an international team with good career opportunities and attractive salary packages?
You will be responsible for the day-to-day management of online content, ensuring a quality experience is provided to millions of internet users.
• Evaluate content based on our client’s guidelines and policies
• Reviewing user-made reports that flag offensive postings
• Back office (non-voice) support
• Ensuring a quality experience for all users according to our clients’ terms of service
• Excellent Farsi, Urdu and/or Dari language skills on native speaker level
• Additionally fluency in English for communication purposes
• Thorough worker and reliable personality
• Ability to work in flexible shifts
• EU citizen or holder of a valid work permit for Germany
What we offer:
• Attractive salary package: base salary + guaranteed project bonus + individual incentive
• Integration with an international team in a multicultural environment
• Flat hierarchies and opportunities to grow and develop
• Intensive induction period and training from the outset
• 40% shift bonus for hours worked on Sundays, public holidays
• 50% shift bonus for hours worked during the night shift
• Several company-related benefits including a discounted public transportation ticket
• We support you in order to ensure a smooth beginning at Arvato in Berlin Interested?
Please send your CV to firstname.lastname@example.org