Collections Officer (f/m/x) Estonian and Russian Speaker (Customer Service Finance) 74 views

Ferratum Group is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, Ferratum has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region.
As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Mobile Bank, launched in 2016, is an innovative mobile banking platform offering a range of banking services, including real time digital payments and transfers, within a single app which is currently available in five European markets.
Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol ‘FRU’.

Collection Officer is responsible for performing phone calls and e-mails to customers that are past due to understand reasons for delays in payments and negotiate and motivate them to repay their debts. In addition to direct customer service, the Collection Officer is accountable for establishing agreements on debt payments and constant monitoring of payment agreements, finding and updating data to debtors (skip tracing), registering in computer all collections activities.
Responsibilities
Phone calls and e-mails to customers that are past due,
Negotiating and motivating customers to repay their debts,
Interview reasons for delays in payments,
Establishing agreements on debt payments, based on customers’ financial situations
Constant monitoring of payment agreements,
Finding and updating data to debtors (skip tracing),
Registering in computer programs Collections activities

Expected skills and experience

Minimum Secondary education,
1 year experience in Debt Recovery, Account receivables, Overdue portfolio is welcome but it is not a precondition,
Knowledge of modern customer service and debt recovery is considered as a plus,
Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel),
Good written, oral and reading communication skills,
Languages – Estonian and Russian (Native or close to Native) as well as good working knowledge of English
Ability of the synthetic formulating thoughts, culture and precision of expression
We offer
Attractive salary and bonus
Attractive benefits (e.g. free public transportation ticket, drinks & fruits, state of the art techniques)
Full-time employment contract
Possibilities of career development
Different training programs to support your personal and professional development
Working in a fast growing, international finance company

Why join Ferratum?

We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive. Joining Ferratum you will:

· feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement
· join a fast and growing international finance company
· enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture
· be offered a competitive salary, benefit packages and other additional perks
· have fun at work.

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